The Maple Customer Support Updates are an ongoing series of improvements and fixes to the Maple library, intended to provide a rapid response for customer reports and requests.

The SupportTools package provides a mechanism for Maple users to install the latest Customer Support Updates at their own convenience.

The process of installing the updates is as simple as executing a single command, SupportTools:-Update() from within Maple, which automatically downloads the latest update from the Maple Cloud and installs it into the user's local libraries.

The Update command  also accepts a positive integer argument specifying which version of the Customer Support Updates is to be installed. This allows a user to revert to an earlier version for testing purposes or as a backup in case there is some unexpected problem with the latest version or a conflict between an update and their own personal code.

The Version() command with no arguments simply returns the version number for the version of the updates currently installed.

For compatibility with the pre-existing Physics:-Version command, calling Version(n) is equivalent to calling Update(n).

The RemoveUpdates() command reverts to version 4 of the Customer Support Updates, the version that contains the SupportTools package itself. This version contains no library changes other than SupportTools.

The Customer Support Updates may also be downloaded and installed from the Maple Cloud manually without use of the SupportTools package. To do so:

Click the Maple Cloud icon in the upper-right corner of the Maple GUI window and select Packages.

Find the Maple Customer Support Updates package and click the Install button, the last one under Actions.

To check for new versions of Maple Customer Support Updates, click the MapleCloud icon and select Updates. If the cloud icon in the Actions column of Maple Customer Support Updates has the word Update beside it, then you can click on it to download a new update.

Alternatively, for the first installation, you can run the command PackageTools:-Install(4797495082876928).

SupportTools and the Maple Customer Support Updates were developed after the release of Maple 2025.0. This means that for users of Maple 2025.0, SupportTools can only be used after first being installed from the Maple Cloud as described above.

Please note that these Updates may contain experimental elements that could change in subsequent official releases.

$\mathrm{SupportTools}:-\mathrm{Version}\left(\right)$

$\mathrm{The\; Customer\; Support\; Updates\; package\; is\; not\; installed.\; To\; install\; it,\; please\; run\; the\; command\; SupportTools:-Update().}$

$\mathrm{SupportTools}:-\mathrm{Update}\left(\right)$

Warning, you have just installed version 28 of the Customer Support Updates. In order to have this version active, please close Maple entirely, then open Maple and enter SupportTools:-Version() to confirm the active version.

$\mathrm{SupportTools}:-\mathrm{Version}\left(\right)$

$\mathrm{The\; Customer\; Support\; Updates\; version\; in\; the\; MapleCloud\; is\; 28\; and\; is\; the\; same\; as\; the\; version\; installed\; in\; this\; computer,\; created\; June\; 9,\; 2025,\; 13:19\; hours\; Eastern\; Time.}$

$\mathrm{SupportTools}:-\mathrm{Version}\left(26\right)$

Warning, you have just reverted from version 28 to version 26 of the Customer Support Updates. In order to have this version active, please close Maple entirely, then open Maple and enter SupportTools:-Version() to confirm the active version.

$\mathrm{SupportTools}:-\mathrm{Version}\left(\right)$

$\mathrm{The\; Customer\; Support\; Updates\; version\; in\; the\; MapleCloud\; is\; 28.\; The\; version\; installed\; in\; this\; computer\; is\; 26\; created\; June\; 3,\; 2025,\; 23:49\; hours\; Eastern\; Time,\; found\; in\; the\; directory\; C:\backslash Users\backslash MyName\backslash Maple\backslash toolbox\backslash 2025\backslash Maple\; Customer\; Support\; Updates\backslash lib\backslash Maple}$

$\mathrm{SupportTools}:-\mathrm{Update}\left(\right)$

Warning, you have just upgraded from version 26 to version 28 of the Customer Support Updates. In order to have this version active, please close Maple entirely, then open Maple and enter SupportTools:-Version() to confirm the active version.

$\mathrm{with}\left(\mathrm{SupportTools}\right)$

$\left[\mathrm{RemoveUpdates}\,\mathrm{Update}\,\mathrm{Version}\right]$

$\mathrm{RemoveUpdates}\left(\right)$

Warning, you have just reverted to version 4 of the Customer Support Updates. This version contains no actual updates other than the SupportTools package itself. In order to verify this, please close Maple entirely, then open Maple and enter SupportTools:-Version() to verify that the version number is 4.

The SupportTools package was introduced in Maple 2025.1.

For more information on Maple 2025 changes, see Updates in Maple 2025.